Privacy Policy & Terms and Conditions

Last updated: August 03, 2025

1. Introduction

The Vitaliti Vortex, LLC, Vitaliti Vortex, and Vortex Consulting, LLC (“The Vitaliti Vortex, LLC, Vitaliti Vortex, and Vortex Consulting”, “we”, “us”, or “our”) operates this website and CRM platform to provide visitors and users (“you”) with a curated wellness experience. This Privacy Policy and Terms and Conditions explains how we collect, use, disclose, and safeguard your personal information when you visit or use our website or services. By using our Services, you consent to the practices described herein.

2. Personal Information We Collect

We collect personal information that identifies or can be reasonably linked to you, such as name, contact details, payment information, and usage data. This data is collected directly from you, via automated tools, or from third-party services like Shopify.

3. How We Use Your Information

We use your personal information to provide and improve services, process transactions, communicate with you, fulfill legal obligations, and enhance security.

4. Disclosure of Your Information

We may disclose your personal information to service providers, legal entities if required, or as part of a business transfer. We do not sell or trade your personal information to third parties.

5. Children’s Privacy

Our Services are not directed to children under 18. We do not knowingly collect data from children. If a child’s information has been collected, please contact us to delete it.

6. Your Rights and Choices

You may have the right to access, delete, correct, or port your data. Please contact us to exercise these rights. We do not discriminate based on your data privacy choices.

7. Data Security and Retention

We implement reasonable security measures to protect your information. However, no system is perfectly secure. We retain your information as long as necessary for our operations or to comply with legal obligations.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. Please review their terms independently.

9. Shopify Relationship

The Vitaliti Vortex, LLC, Vitaliti Vortex, and Vortex Consulting uses Shopify to process transactions and power our ecommerce. Shopify may collect your information in accordance with their policies. See Shopify’s privacy policy for more information at https://privacy.shopify.com.

10. Legal Compliance - Missouri

This policy complies with applicable state laws in Missouri regarding consumer protection and data privacy. We do not retain, sell, or share customer information beyond what is required to operate our business or fulfill legal requirements.

11. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated revision date.

12. Contact Us

If you have questions about our privacy practices, services, or any other concerns, please email us at support@vitalitivortex.com. You may also call us at 888-462-7088.

13. California Privacy Rights (CCPA)

If you are a California resident, you may have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion of your information, the right to opt-out of the sale of personal information (which we do not do), and the right to non-discrimination. You may contact us to exercise these rights. We will verify your identity before responding to certain requests.

14. Health and Sensitive Information Disclosure

Some of our services, such as Bio-Well scans and environmental questionnaires provided through EFEIA/GEMS, may involve the collection of sensitive information related to health, wellness, lifestyle, or environmental conditions in your home. Although we are not a covered entity under HIPAA, we are committed to treating this information with confidentiality and care. Information such as environmental readings and lifestyle responses may be shared with our research partners, including Noxtak, EFEIA, and GEMS, for the purpose of conducting non-identified global studies on electromagnetic hypersensitivity and energy wellness. Personal identifiers (like name or contact info) will never be published or shared as part of this research. Additionally, Bio-Well scan data may be securely shared with GaiaHealers.com for the purpose of using their proprietary analysis and software tools. This may include non-identified energy readings or scan results that assist in providing advanced insights or personalized wellness recommendations. As with all shared data, no personally identifiable information will be included unless explicitly authorized by the client.

15. Email and SMS Communications Policy

By providing your email address or mobile phone number through The Vitaliti Vortex, LLC, Vitaliti Vortex, or Vortex Consulting websites, services, CRM platform, or web forms, you expressly consent to receive communications from us, including promotional messages, service updates, order confirmations, and marketing offers via email and/or SMS (text messages). We do not use text messaging for marketing purposes.

We comply with applicable U.S. laws including the CAN-SPAM Act and the Telephone Consumer Protection Act (TCPA). Your consent to receive SMS messages is not a condition of purchase. Standard message and data rates may apply.

SMS Communications Include:

·         - Order confirmations, shipping and tracking details, and order number updates.

·         - Appointment confirmations, reminders, and rescheduling notices.

SMS Opt-In:

You must explicitly opt-in to receive SMS messages by entering your mobile number in a designated form and checking the agreement box that states your consent to receive SMS communications.

SMS Opt-Out:

You may opt out at any time by replying “STOP” to any SMS you receive. This will unsubscribe you from all future mobile communications. To get help or customer service related to text messages, reply “HELP” or contact us at support@vitalitivortex.com or call 888-462-7088.

Email Communications and Unsubscribing:

If you subscribe to our email list, you may receive newsletters, blog posts, educational content, shipping updates, appointment reminders, and occasional promotional offers or special announcements. You may opt out of marketing emails at any time by clicking the 'Unsubscribe' link at the bottom of our emails. We may still send non-promotional messages, such as order or service confirmations.

We will never sell, rent, or share your mobile number or email address with third parties for their own marketing purposes.

·         - Responses to customer-initiated text message inquiries.

Text messages will never include marketing or promotional content. SMS is used solely for operational and support-related purposes.

For your convenience, please note our designated email addresses by topic:
- support@vitalitivortex.com: General concerns, inquiries, and customer service
- orders@vitalitivortex.com: Order confirmations, status updates, and shipping notices
- appointments@vitalitivortex.com: Appointment scheduling, confirmations, and reminders
- community@vitalitivortex.com: Newsletters, blog posts, promotional campaigns, and community updates

To learn more about your rights and responsibilities when using our website and services, please view our Terms of Service at: https://www.vitalitivortex.com/pages/terms-of-service